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Fractional support built for healthcare operations

Healthcare practices and health-focused businesses run on tight margins, strict compliance requirements, and staff who are already stretched thin. When administrative work piles up — prior authorizations, referral coordination, inbox triage, credentialing paperwork — it pulls clinical and operational staff away from patient-facing work. Trusty Oak connects you with US-based assistants who understand the pace and precision healthcare admin demands.

Common challenges for healthcare providers

Administrative Overload on Clinical Staff icon

Administrative Overload on Clinical Staff

When front desk or clinical coordinators are buried in scheduling, faxes, and insurance follow-ups, patient experience suffers. These tasks don't require a clinical license — they require reliability and attention to detail.

Credentialing and Payer Enrollment Backlogs icon

Credentialing and Payer Enrollment Backlogs

Provider credentialing and re-credentialing with insurance panels is time-consuming and deadline-sensitive. Delays directly impact revenue, but the work is too detail-heavy to hand off without structure.

Patient Communication Gaps icon

Patient Communication Gaps

Appointment reminders, recall outreach, portal message follow-ups, and no-show management fall through the cracks when your team is managing patient volume. These touchpoints affect retention and reputation.

Billing and Revenue Cycle Support Bottlenecks icon

Billing and Revenue Cycle Support Bottlenecks

Claim status checks, EOB reconciliation, denial follow-up, and patient balance outreach are often handled reactively — or not at all — because billing staff are overwhelmed with volume.

Trusty Oak fractional talent services

How Trusty Oak supports healthcare providers

Trusty Oak starts every client engagement with a Strategic Delegation Plan developed by a dedicated Client Success Manager — this means your assistant isn't guessing what to prioritize on day one. For healthcare clients, that plan typically maps out which administrative workflows can be handled remotely, what PHI access protocols need to be established, and how to integrate with your existing EHR or practice management system. The flexible Talent Budget model (starting at $1,000/month) means you can scale hours up during credentialing pushes or open enrollment periods and pull back when volume drops — without managing a part-time hire. Unused hours roll over, so nothing is wasted.

Tools our team works with

We adapt to your existing stack — no forced migrations.

Front
Kayak for Business
Microsoft Excel
Buzzsprout
Asana
Gmail

...and many more!

How fractional talent supports healthcare providers

What we've learned working with healthcare providers

Healthcare businesses — whether you're running an independent practice, a DSO, a behavioral health group, or a health-tech company — share a common operational reality: the administrative burden grows faster than headcount. EHR platforms like Epic, Athenahealth, and Jane App handle clinical documentation, but they don't eliminate the coordination work that surrounds every patient encounter. Insurance verification, prior auth tracking, referral management, and provider scheduling all require someone who is organized, communicative, and available — not necessarily someone with clinical training. Many practices also underestimate the operational lift of marketing, reputation management (Google reviews, Healthgrades), and internal HR tasks like onboarding and compliance tracking. Delegating these functions to a trained remote assistant — rather than absorbing them into your clinical team — is one of the clearest ways to protect staff capacity and reduce burnout.

We've worked with healthcare providers including Assisting Hands Home Care, Infant Feeding Care.

What fractional support costs for healthcare providers

Drag the sliders to build a monthly plan that fits your workload.

Executive Assistants
~$35/hour
20 hours $700
Specialists
~$50/hour
10 hours $500
Fractional Executives
~$95/hour
0 hours $0
Your monthly budget
$1,200

Starting at $1,000/month. One-time $300 onboarding fee includes your Strategic Delegation Plan.

Book a Discovery Call

Frequently Asked Questions

Yes. Trusty Oak assistants regularly work inside platforms like Athenahealth, Kareo, Jane App, SimplePractice, and others for tasks like scheduling, patient record updates, and billing support. Access is set up with role-appropriate permissions, and your Client Success Manager will help establish the right workflow during onboarding.
Trusty Oak assistants are US-based and can operate under a Business Associate Agreement (BAA), which is required when a vendor handles PHI on your behalf. You should work with your compliance team to define which tasks involve PHI and ensure appropriate access controls are in place before delegating those workflows.
Common tasks include appointment scheduling and reminders, insurance verification prep, prior authorization tracking, referral coordination, credentialing document gathering, patient portal message triage, billing follow-up, provider calendar management, and reputation management outreach. Tasks requiring clinical judgment or direct patient care are outside scope.
Trusty Oak provides a dedicated Client Success Manager and a Strategic Delegation Plan from day one — you're not just getting a resume, you're getting a structured onboarding process designed to make delegation actually work. The flexible monthly Talent Budget also means you're not locked into a fixed FTE cost, which matters for practices with seasonal or variable admin volume.

Let's map out what you can delegate

Whether you're a solo practitioner drowning in admin or a multi-site group looking to offload operational tasks, we'll help you identify exactly what to hand off first. Start with a conversation — no commitment required.