Communication

Hire a Google Voice specialist to manage your Business phone setup

You already know Google Voice is handling your business calls. What you need is someone to get inside the account and keep it running the way it should. Our fractional specialists work directly in your Google Voice setup to configure routing rules, clean up contacts, manage voicemail workflows, and connect your phone system to the rest of your tools. This is not advisory work. We log in, do the work, document it, and hand it back to you.

What our team does with Google Voice

Concrete work our fractional specialists take on inside your Google Voice account. No vague promises.

Configure call routing and forwarding rules

We build and maintain forwarding rules that send calls to the right number, device, or team member based on your business hours, departments, or caller type. This includes setting up do-not-disturb schedules, simultaneous ring configurations, and sequential forwarding chains. Every rule is documented so your team knows exactly how calls are moving through the system.

Set up and organize voicemail greetings

We script, record coordination, and upload custom voicemail greetings for your main line and any additional Google Voice numbers in your account. If you have multiple users or departments, we ensure each number has the correct greeting in place and that voicemail-to-email transcription is enabled and routing to the right inbox. We also audit existing greetings for accuracy and professionalism.

Manage contacts and number organization

We import, clean, and organize your Google Voice contact list so callers are identified correctly and your team knows who is calling before they pick up. This includes merging duplicates, labeling numbers by role or company, and syncing contacts with Google Contacts where applicable. Clean contact data makes call logs and voicemail transcripts significantly more useful.

Audit call logs and voicemail activity

We review your call history and voicemail inbox on a recurring basis to flag missed calls, identify patterns in call volume, and ensure no inbound leads or client messages are falling through. Audit summaries are delivered in a format your team can act on, whether that is a shared doc, a spreadsheet, or a weekly Slack update. This is especially useful for small teams without a dedicated receptionist.

Integrate Google Voice activity with CRM and calendar tools

We connect Google Voice call and message data to your CRM (such as HubSpot or Zoho), your Google Calendar, or your project management system using Zapier or Make. Common integrations include logging missed calls as CRM tasks, triggering follow-up sequences from voicemail transcripts, and adding call notes to contact records. We build the automation, test it, and document the logic so you can maintain it.

Migrate or consolidate Google Voice numbers and accounts

If you are moving from Google Voice Starter to Google Workspace, consolidating multiple numbers under one account, or transitioning away from a legacy setup, we manage the migration process. This includes auditing which numbers are active, porting coordination support, updating forwarding destinations, and verifying that voicemail and call history are preserved where possible. We flag any limitations in the porting process before you commit to a change.

How Trusty Oak supports Google Voice workflows

How the Google Voice handoff works

During onboarding, your dedicated Client Success Manager works with you to audit your existing Google Voice setup, including your current numbers, forwarding rules, voicemail greetings, and any integrations already in place. From there, we build a Strategic Delegation Plan that prioritizes the highest-impact work first, whether that is fixing broken routing, building CRM integrations, or cleaning up contacts. Your specialist works directly inside your Google Voice account (and connected tools) with access you control and can revoke at any time. Every workflow we build is documented in plain language, and you approve changes before they go live. Ongoing support is scoped to your monthly hour budget, so you decide how much coverage you need each month.

Common Google Voice workflows we build

A few of the most common workflows our team has deployed with Google Voice.

Missed call → voicemail transcript → CRM task

When a call goes to voicemail, the transcript is automatically pulled via Zapier and logged as a follow-up task in HubSpot or your CRM of choice, assigned to the right team member. This ensures no inbound call goes unaddressed, even when no one is available to answer.

New client number → Google Contacts label → forwarding rule

When a new client is onboarded, we add their number to Google Contacts with the correct label, then verify or update forwarding rules so their calls route to the right person or team. This keeps your call routing aligned with your actual client roster without manual intervention each time.

After-hours call → auto-reply SMS → calendar booking link

We configure Google Voice to send an automated SMS response to callers who reach out outside business hours, including a Calendly or Google Calendar booking link. This gives callers an immediate next step instead of a dead end, and reduces the volume of callbacks your team needs to make.

Weekly call log export → activity report → team Slack summary

We pull your Google Voice call history on a weekly cadence, summarize call volume, missed calls, and voicemail counts, and deliver a brief report to your team via Slack or email. This gives leadership visibility into phone activity without logging into the account themselves.

Google Voice number audit → inactive number cleanup → cost review

For Google Workspace accounts with multiple Voice numbers, we audit which numbers are active, which are forwarding correctly, and which can be retired. The result is a clean account with no orphaned numbers, accurate routing, and a clear picture of what you are paying for.

What Google Voice support costs

Drag the sliders to build a monthly plan that fits your workload.

Executive Assistants

~$35/hour

10 hours $350

Specialists

~$50/hour

20 hours $1,000

Fractional Executives

~$95/hour

0 hours $0

Your monthly budget

$1,350

Starting at $1,000/month. One-time $300 onboarding fee includes your Strategic Delegation Plan.

Book a Discovery Call

Frequently asked questions

Do I have to give your team full access to my Google account?

No. For Google Voice work, we typically request access through a shared Google Workspace user seat or a delegated admin role scoped to Voice and Contacts only. You retain full ownership of your account and can remove access at any time. We never ask for your personal Google account credentials.

Is this a one-time setup or ongoing support?

Most clients start with a setup phase (configuring routing, greetings, and integrations) and then move into ongoing maintenance at a lower hour volume. Trusty Oak's model starts at $1,000 per month with hours that roll over, so you are not locked into a fixed scope. We adjust the work each month based on what your account actually needs.

Is Google Voice the right tool for my business, or should I be using something else?

Google Voice works well for small teams already in the Google Workspace ecosystem who need a straightforward business number with basic routing and voicemail. If you need advanced call queuing, multi-level IVR menus, call recording with compliance requirements, or deep CRM-native telephony, a platform like RingCentral, Dialpad, or OpenPhone may be a better fit. We will tell you honestly during onboarding if your use case is pushing past what Google Voice handles well.

How quickly can a specialist start working in my Google Voice account?

After your onboarding call and Strategic Delegation Plan are complete (typically within the first week), your specialist can begin work inside your account immediately. The one-time $300 onboarding fee covers this setup process. For clients with an urgent need, we can often prioritize the first deliverable within the first few days of the engagement.

What happens if something breaks or a forwarding rule stops working?

Ongoing maintenance is part of how most clients use their monthly hours. If a routing rule breaks, a greeting goes missing, or an integration stops firing, your specialist investigates and fixes it. You can flag issues directly to your Client Success Manager, who coordinates with the specialist on turnaround. We also proactively audit your setup on a cadence we agree on during onboarding.

Get your Google Voice setup audited

Book a discovery call and we will review your current Google Voice configuration, identify gaps in your routing or integrations, and outline a prioritized plan for what a specialist would tackle first. No commitment required to have the conversation.